MICE Housing is committed to providing exceptional service to our clients. This Chargeback Policy outlines the terms under which chargebacks are addressed and resolved.

This chargeback policy applies to all bookings made through our website. By completing a booking, you agree to these terms and conditions.

• Some bookings, including those with special discounts or promotions, are non-refundable. These bookings are explicitly labeled as such during the reservation process.

• Chargebacks for non-refundable bookings will not be accepted unless the hotel fails to provide the booked service.

• Refundable bookings are subject to the hotel's cancellation policy, which will be communicated at the time of booking.

• If you cancel within the allowed time, you are eligible for a refund.

• If you cancel after the allowed time or fail to show up, you may not be eligible for a refund, and chargebacks may be contested.

We recognize chargebacks for the following valid reasons:

• Double Payment: If your credit card was charged twice for the same booking.

• Fraudulent Transactions: If you did not authorize the transaction.

• Non-Delivery of Service: If the hotel did not provide accommodation as per your confirmed booking.

Chargebacks will not be accepted for:

• Dissatisfaction with the service (unless it violates the booking agreement).

• Personal changes in travel plans or inability to travel.

• Ignoring the cancellation policy for refundable bookings.

To process a chargeback, you may be required to provide the following:

• A copy of your booking confirmation.

• Communication records with the hotel or our customer service team.

• Any supporting evidence for your claim.

• Before initiating a chargeback, contact our customer support team to resolve the issue.

• Chargebacks initiated without prior communication may delay the resolution process.

We take fraudulent chargebacks seriously. If a chargeback is deemed fraudulent or unwarranted, we reserve the right to:

• Contest the chargeback with the credit card provider.

• Ban the customer from future bookings.

If you have concerns about a booking or wish to discuss a chargeback, please contact us at: